Choose the right solution
All prices exclude VAT
Step 01
Mandatory before any other services
Complaints Process Audit
750
A structured review of your complaints procedures and relevant by-laws, with practical recommendations for improvement.
Review of current complaints and disciplinary procedures
Identification of risks, gaps, or inefficiencies
Written recommendations aligned with best practice
Case Intake & Scoping
250
A short, focused assessment of a new complaint to help you decide next steps.
Review of the complaint at a high level
Identification of complexity, risk and conflicts of interest
A brief written memo with recommended options
Retainer Support
6,000
Every year
For organisations that want ongoing access to advice and capacity.
Up to 5 case intakes per year
Up to 2 hours per month of on-call support
Policy & process advice
Step 02
Choose suitable support after audit
Investigation Handling – Complex Cases
1,925
For cases involving multiple parties, historical issues, or appeals.
Extended evidence review
Multiple interviews
A clear investigation report with finding and recommendation
Investigation Handling – Typical Cases
1,250
Suitable for straightforward cases involving limited parties and evidence.
Interviews with relevant parties
Review of submitted evidence
A clear investigation report with findings and recommendatio
Appeals Handling
875
Independent review of appeal cases, focused on process and fairness.
Step 03
Next step will decide based on Case intake & scoping